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Some Highlander, Matrix, and RAV4 vehicles may intermittently exhibit a “no crank” condition. The engine can usually be started after moving the shift lever to the Neutral position or by cycling the shift lever in and out of the Park position. A revised neutral start switch assembly is available to address this condition. Repair Procedure 1. Replace the neutral start switch assembly. Refer to the Technical Information System (TIS), applicable model and model year Repair Manual: 2008 Highlander: • Drivetrain – Automatic Transmission/Transaxle – “U151E Automatic Transaxle: Park/Neutral Position Switch: Removal / Adjustment / Installation” • Drivetrain – Automatic Transmission/Transaxle – “U151F Automatic Transaxle: Park/Neutral Position Switch: Removal / Adjustment / Installation” 2009 Highlander: • Drivetrain – Automatic Transmission/Transaxle – “U151E Automatic Transaxle: Park/Neutral Position Switch: Removal / Adjustment / Installation” • Drivetrain – Automatic Transmission/Transaxle – “U151F Automatic Transaxle: Park/Neutral Position Switch: Removal / Adjustment / Installation” 2009 Matrix: • Drivetrain – Automatic Transmission/Transaxle – “U140F Automatic Transmission/Transaxle: Park/Neutral Position Switch: Removal / Adjustment / Installation” 2010 Matrix: • Drivetrain – Automatic Transmission/Transaxle – “U140F Automatic Transmission/Transaxle: Park/Neutral Position Switch: Removal / Adjustment / Installation”

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Introduction Some 2009 model year Venza vehicles may experience a condition where the front or rear door panel trim delaminates. Improved door panels have been developed to correct this condition. Figure 1. Repair Procedure Front Door 1. Disconnect the cable from the negative (-) battery terminal. 2. Using a molding remover, disengage the 3 claws and remove the front door inside handle bezel plug. 3. Remove the power window regulator master switch assembly with front door armrest base panel (for Driver Side). A. Using a molding remover, disengage the 2 clips and 4 claws. B. Disconnect the connector and remove the power window regulator master switch assembly with front door armrest base panel. 4. Remove the power window regulator switch assembly with front door armrest base panel (for passenger side). A. Using a molding remover, disengage the 2 clips and 4 claws. B. Disconnect the connector and remove the power window regulator switch assembly with front door armrest base panel. 5. Remove the courtesy light assembly. A. Using a plastic pry tool, disengage the claw. B. Disconnect the connector and remove the courtesy light assembly. 6. Remove the front door trim board sub-assembly. A. Remove the 2 screws. B. Using a clip remover, disengage the 10 clips. C. Pull out the front door trim board sub-assembly in the direction indicated by the arrow as shown in the illustration. D. Raise the front door trim board sub-assembly and remove the front door trim board sub-assembly together with the front door inner glass weatherstrip.

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Special Tool(s) Safety Belt Bolt Bit 501-010 (T77L-2100-A) Windshield and Molding/Trim Removal Kit or equivalent 107-R0401 Removal 1. If equipped, remove the retractable cargo cover. 2. Remove the liftgate scuff plate (13144). 1. Starting at either end and working along the liftgate scuff plate, use Windshield and Molding/Trim Removal Kit to remove the scuff plate. 2. Remove the liftgate scuff plate. 3. If equipped, remove the rear power lock switch assembly. Disconnect the electrical connector. 4. Remove the B-pillar trim panel. For additional information, refer to Trim Panel—B-Pillar. 5. Remove the three rear quarter trim panel screws. Position the carpet aside to gain access to the screws. 6. Remove the rear safety belt anchor nut. 7. Open the rear safety belt guide bolt cover. 8. Using the special tool, remove the rear safety belt guide bolt. 9. Remove the quarter trim panel (31012). 1. Remove the pin-type retainers. 2. Feed the safety belt webbing through the opening in the quarter trim panel. 3. Remove the quarter trim panel. Installation 1. Install the quarter trim panel. 1. Feed the safety belt webbing through the opening in the quarter trim panel. 2. Position the quarter trim panel. 3. Install the pin-type retainers. 2. Using the special tool, install the rear safety belt guide bolt. 3. Close the rear safety belt guide bolt cover 4. Install the rear safety belt anchor nut. 5. Install the three rear quarter trim panel screws. 6. Install the B-pillar trim panel. For additional information, refer to Trim Panel—B-Pillar. 7. Install the liftgate scuff plate. 1. Position the liftgate scuff plate. 2. Start at either end and work along the liftgate scuff plate, pushing it into the floor panel. 8. If equipped, install the retractable cargo cover.

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Disassembly 1. Disconnect battery ground cable (14301). Refer to Section 14-01. Wait one minute for air bag diagnostic monitor (14B056) to deplete its stored energy. 2. Remove steering wheel (3600) as described. 3. Remove steering column from vehicle as described. 4. Remove steering column lower yoke (3N725), steering column upper bearing spring (3520), suspension height sensor control ring (3C131) and steering column bearing tolerance ring (3L539). Lower Steering Column Assembly 5. Remove turn indicator cancel cam (13318) by pushing up with flat-bladed screwdriver. Note direction of flush surface. 6. Remove two bolts retaining ignition switch (11572) and remove ignition switch assembly. 7. Remove bearing retainer (3C610) and steering column upper bearing spring. 8. Remove steel steering column bearing tolerance ring and steering column bearing sleeve (3518). 9. Remove plastic bearing retainer from ignition switch lock cylinder bore. Replace if damaged. 10. Remove metal steering column lock housing bearing (3E700) from ignition switch lock cylinder bore. 11. Remove steering column lock gear (3E717) from ignition switch lock cylinder bore. 12. Remove two tilt pivot bolts. Use caution as steering column position spring (3D655) will release when bolts are removed. Remove steering column lock cylinder housing (3511). 13. Remove steering gear input worm gear and rack (3524) from steering column. 14. For column shift cars, remove three screws securing shift lock actuator (3Z719) and transmission shift selector position insert (7A216). Remove transmission shift selector position insert and shift lock actuator. 15. Remove four screws securing transmission column shift selector tube (7212). 16. Remove pin retaining steering column lock pawl (3E691) from steering actuator housing (3F723) and remove steering column lock pawl.

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If the actual vehicle mileage cannot be verified, the service center will supply a speedometer/odometer module with the odometer display preset to zero (”0″) miles and the service odometer segment (”s”) illuminated in the vicinity of the odometer display. In addition, an odometer mileage sticker is supplied with the replacement odometer. This sticker must display the estimated vehicle mileage and is to be affixed to the driver’s door. 1. Disconnect battery ground cable. 2. Position vehicle on a flat surface to prevent movement when shift control selector lever is out of position. 3. Turn ignition switch to unlock shift control selector lever and move lever down from front of EIC. 4. Tilt steering column down as far as possible. 5. Remove RH and LH instrument panel moulding (046A63) by pulling upward to unsnap two clips. Disconnect electrical connectors. Set instrument panel mouldings aside. 6. Remove five Torx® screws below instrument cluster that retain instrument panel finish panel (044D70) applique. 7. Unsnap instrument panel finish panel applique along top and pull instrument panel finish panel applique away from instrument panel (04320). 8. Disconnect switch assembly electrical connectors. Set instrument panel finish panel applique aside. 9. Remove three screws from bottom of instrument panel steering column cover (04459) (two screws on RH side, one screw on LH side). 10. Lift up top section of instrument panel steering column cover to undo a clip located on LH side near steering wheel (3600) . Separate upper section of steering wheel from side section near ignition switch . Slip upper section off shift control selector lever and housing (7210). 11. Remove four Torx® screws retaining instrument cluster to instrument panel . 12. Place clean, soft cloth on steering column shroud (3530) to prevent scratching front surface of instrument cluster as it is removed. 13. Tilt top of instrument cluster slightly toward rear of vehicle. Undo two snaps beneath instrument cluster retaining transmission control selector indicator in instrument cluster (column shift only). 14. Reach around to back of instrument cluster to unplug three connectors (two connectors in middle, and one on LH side). NOTE: The connectors have locking tabs that must be pressed in to unplug the connection. 15. Loosen two clips retaining transmission control selector indicator to instrument cluster (column shift only). 16. Pull transmission control selector indicator down and to the right to position it out of way (column shift only). 17. Push bottom of instrument cluster into instrument panel cavity. Tilt top of instrument cluster toward rear of vehicle. Pull instrument cluster up and out of cavity. 18. To install, reverse Removal procedure. NOTE: Fuel computer internal fuel economy values will be re-initialized after battery disconnect. Customer may notice a change in AVE ECON and DTE calculations from this. Accuracy will improve gradually as new fuel economy history is developed. This may take about 525 miles.